(4.0 / 5)2024+ Ratings

Shoes.com Reviews

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Overall Rating

4.0

6 Reviews

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About Shoes.com

Shoes.com is a renowned online platform that specializes in footwear. With a history spanning over 130 years, it has established a reputation for offering top-quality customer service both online and in physical stores located in the Indianapolis, IN area. The company is committed to ensuring that customers' demands for quality, style, and comfort are met.

The product range at Shoes.com is vast and diverse, reflecting the company's values. The buying team at Shoes.com focuses on style, comfort, and quality, and they search the world every season for the finest footwear. Brands such as New Balance, Munro, Ecco, KEEN, Birkenstock, and Sorel are part of their offerings, epitomizing what Shoes.com stands for - top-quality styles crafted with support, style, and exquisite materials.

In addition to footwear, Shoes.com also offers a variety of accessories and apparel. The company provides free shipping on all orders, and all orders are eligible for free return shipping. They also offer customer service that is personable and knowledgeable, ensuring a smooth shopping experience for every customer.

In terms of services, Shoes.com has a comprehensive FAQ section on their website to address common queries related to shipping, returns, placing orders, sizing, fit, and brands. They also offer live chat support for real-time assistance.

In conclusion, Shoes.com is a one-stop-shop for all footwear needs, offering a wide range of products and exceptional customer service. It is a company that has stood the test of time, continually adapting to meet the evolving needs of its customers.

Shoes.com Pros & Cons

Pros of Shoes.com:

Wide Variety of Brands and Styles: Offers over a million different styles from over 800 brands, making it easier to find specific or specialized shoes.
Free Shipping: Provides free shipping on all items with no minimum order requirement.
User-Friendly Website: The site is easy to navigate, allowing customers to find what they're looking for quickly.
Customer Reviews: Includes customer reviews to help shoppers make informed decisions about their purchases.
VIP Scheme: Offers a rewards program where customers can earn points per dollar spent, redeemable for coupons and discounts.
Specialty Shoes: Provides numerous specialty shoes for work, hiking, running, etc., and allows filtering by special features like orthotic-friendly, vegan, and diabetic-friendly.

Cons of Shoes.com:

Customer Service Issues: Many customers have reported long phone waits and unhelpful customer service representatives.
Return Policy Issues: Charges a $6.95 restocking fee for returns, which has been a point of contention for many customers.
Delivery Issues: Some customers have experienced problems with tracking numbers and delivery times, leading to frustration.
Quality Control Issues: Some customers have received incorrect or poor-quality items, including issues with sizing and material quality.
Unresolved Complaints: There have been instances where customer complaints have gone unresolved, leading to dissatisfaction.

Shoes.com Coupon & Discount Codes

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Shoes.com Customer Reviews (6)

0/5

Luciano Boni

Verified Buyer

Feb 12, 2023

Bernard Batard

Verified Buyer

Feb 12, 2023

Marguerite Finley

Verified Buyer

Feb 9, 2023

Benjamin Rose

Verified Buyer

Feb 8, 2023

Ethan Greenwood

Verified Buyer

Feb 6, 2023

Sonia Pouw

Verified Buyer

Feb 5, 2023

Shoes.com Customer’s Q&A

No question yet

Shoes.com Features and Benefits

Shoes.com offers several key features and benefits:

Wide variety of brands and styles: This allows customers to find the perfect pair of shoes for any occasion.
Frequent sales and discounts: Customers can often find great deals on high-quality footwear.
User-friendly website: The site is easy to navigate, making it simple for customers to find what they're looking for.
Customer reviews: These can help shoppers make informed decisions about their purchases.

However, it's important to note that the best place to buy shoes is subjective and depends on individual needs and preferences. It's always a good idea to compare prices and read reviews before making a purchase.

About Shoes.com Payment Method?

Shoes.com accepts various payment methods for the convenience of its customers. These include Mastercard, Visa, Discover Network, American Express, Credit Card, Diners Club, and JCB. Additionally, customers can also choose to pay via PayPal. It's important to note that any returns made within 60 days of delivery are free via the Shoes.com portal, but there is an USD$8.50 restocking fee. Shipping charges, if any, are not refunded. Please ensure to verify the payment methods on the official website of Shoes.com as they may vary or change over time.

Shoes.com FAQs

Shoes.com Alternatives

Here are some alternatives to shoes.com:

Rugged Shark Comfort EVA Clog Sandal: An affordable option with a variety of colorways.
Vonmay Unisex Clogs: A classic clog style.
Merrell Hydro Moc: A well-rounded choice.
Ethletic: Uses certified Fair Trade organic cotton.
Cariuma: A brand that creates quality sneakers using responsibly sourced materials.
Etiko: An Australian brand creating ethical shoes.
OOFOS OOcandoo: Known for comfort.
Keen Yogui Slip-On Clog: An open-back clog.
Kane Revive: A sneaker option.
Chaco Chillos Clog: Great for the outdoors.

These alternatives offer a variety of styles and price points, catering to different needs and preferences.

About Shoes.com Popular Products and Services?

"Shoes.com" is a major online footwear store known for its wide range of styles and shoe sizes. It is particularly recommended for those looking for unusual sizes or specialized footwear. The store offers over a million different styles from over 800 brands. In addition to shoes, "Shoes.com" also sells accessories and bags. The company's selection includes women's, men's, and children's shoes, which are organized by category type, such as boots, sandals, or athletic sneakers. The store provides numerous specialty shoes for work, hiking, running, etc. Customers can filter search results by special features, such as orthotic-friendly, vegan, moisture-wicking, insulated, and diabetic-friendly. The website's home page features a search toolbar at the top for customers to enter a brand or style. The company's advanced search features allow customers to refine their search further. For instance, customers can search for casual shoes under different categories such as canvas, clogs, or flats. They can also narrow their search by size, color, price range, and brand. The store offers free shipping with no minimum order and a VIP scheme for its customers. However, there is a fee for returns. Despite its name, the store also sells accessories and bags, offering a huge variety of items. The store has a rewards program that allows customers to earn points for future discounts or free shipping. Payments are secure and customers are guaranteed satisfaction with a 30-day money-back policy. "Shoes.com" is reliable, making it one of the top online shoe retailers today.

Shoes.com Return Policy?

At Shoes.com, customers can return their unworn purchase within 60 days for a refund. During the holiday season (November 1–January 1), the return period is extended to 90 days. The returned products should be unworn and include all original tags. While exchanges are free, there’s a $6.95 restocking fee per item.

As for the shipping policy, all orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Please note that while the aim is to make customers happy with their purchases, an excessive number of returns in a twelve-month period may cause future orders to be rejected.